General Terms and Conditions
As of: December 2025
§1 Scope and Contracting Parties
These General Terms and Conditions (T&C) apply to all contracts for health coaching and consulting services between: Apotheke zum weißen Schwan Katerina Petrovska e.K. Springeberger Weg 16 12589 Berlin Email: katerina@aposchwan.de (hereinafter referred to as "Provider") and the customer (hereinafter referred to as "Customer" or "Client"). The T&C apply in particular to the "HealthReset" program and all associated services.
§2 Contract Formation
The contract is concluded by written or electronic booking confirmation from the Provider. The presentation of offers on the website does not constitute a binding offer, but an invitation to submit an offer. The Customer submits a binding offer to conclude a contract by booking a program or service. The Provider confirms receipt of the booking by email. Acceptance of the offer is made by a separate booking confirmation.
§3 Scope of Services
The Provider provides health coaching and consulting services to promote wellbeing and prevention. The specific services are defined in the respective program description (e.g. ESSENTIAL, PLUS, PREMIUM). Services include in particular: - Individual kickoff consultations - Creation of personalized lab analysis plans - Discussion of lab results - Creation of individual 90-day plans - Regular follow-up consultations - WhatsApp support (depending on program) - Re-analyses and adapted follow-up plans (depending on program) The services do not constitute medical treatment and do not replace medical examination, diagnosis or treatment.
§4 DNA Analysis and Laboratory Services
If laboratory analyses (e.g. blood tests, DNA analyses, gut health profiles) are recommended as part of the coaching, the Customer conducts these independently through specialized laboratories. The Provider supports with: - Selection of appropriate analyses - Organization and procedures - Evaluation and interpretation of results The costs for laboratory analyses are not included in the program price and are billed separately by the respective laboratory. The Customer enters into a contract directly with the laboratory.
§5 Data Protection and Confidentiality
The Provider undertakes to treat all personal and health-related information of the Customer that becomes known in the course of the consultation strictly confidentially. The processing of personal data is carried out in accordance with the General Data Protection Regulation (GDPR). Further information can be found in the privacy policy on the website. Laboratory results and health data are used exclusively for the purpose of consultation and are not passed on to third parties unless the Customer gives their express consent or there is a legal obligation to do so.
§6 Fees and Payment Terms
The remuneration is based on the selected program. For the current price see the program page or your individual offer. Payment is made before the start of the program or by written agreement in installments. Accepted payment methods are communicated at the time of booking. Laboratory costs are not included in the program price and are billed separately by the laboratories. The amount of laboratory costs is individual and will be discussed transparently in the kickoff consultation.
§7 Cost Reimbursement by Health Insurance
HealthReset is a preventive health coaching program. Cost coverage by statutory or private health insurance is generally not provided. The Customer is responsible for checking any reimbursement options with their health insurance. The Provider will provide a detailed invoice on request, which the Customer can submit to their health insurance. No guarantee can be given for cost reimbursement.
§8 Appointments and Cancellations
Appointments are arranged individually and are binding for both parties. Cancellations or rescheduling by the Customer must be made at least 48 hours before the scheduled appointment by email. For later cancellations or non-attendance, the appointment will be considered as attended and cannot be rescheduled. In justified exceptional cases (e.g. illness with medical certificate), an accommodating arrangement can be made. The Provider reserves the right to reschedule appointments for important reasons. In this case, an alternative appointment will be offered.
§9 Customer's Cooperation Obligations
The success of the coaching depends significantly on the active participation of the Customer. The Customer undertakes to: - Provide all relevant health information completely and truthfully - Attend scheduled appointments - Implement recommended measures independently - Have laboratory analyses carried out (if agreed) - Contact us immediately if anything is unclear or if there are changes in health The Provider is entitled to terminate the contract without notice if the Customer fails to fulfill their cooperation obligations despite a reminder.
§10 No Medical Treatment
The Provider's services do not constitute medical treatment within the meaning of the Heilpraktiker Act and do not replace medical diagnosis or therapy. The Customer is expressly advised that: - A doctor or alternative practitioner should be consulted for health problems - Ongoing medical treatment must not be discontinued or changed without consulting the treating physician - Medication must not be stopped without medical instruction - The Provider's recommendations are to be understood as a supplement, not a replacement, for medical treatment
§11 Success Liability and Warranties
The Provider owes careful advice according to the current state of science, but not a specific success. The effect of the recommendations varies individually and depends on numerous factors (genetic predisposition, lifestyle, implementation of recommendations, etc.). Testimonials from other clients do not constitute a guarantee or assurance of specific results. The Customer is responsible for implementing the recommendations and the resulting outcomes.
§12 Liability
The Provider is liable without limitation for intent and gross negligence as well as for damages arising from injury to life, body or health. For simple negligence, the Provider is only liable in case of breach of essential contractual obligations (cardinal obligations). In this case, liability is limited to foreseeable, typical contractual damage. Liability under the Product Liability Act remains unaffected. The Provider is not liable for damages caused by improper application of the recommendations or by lack of cooperation from the Customer.
§13 Supplements and Products
The Provider may recommend dietary supplements and other products as part of the consultation. The purchase of these products is voluntary and is not part of the coaching contract. The Provider does not receive any commission or financial benefits from product recommendations. The recommendations are based solely on professional expertise. The Customer is free to choose the source of purchase and can acquire the recommended products from any provider. The manufacturer is solely responsible for the quality, effect and tolerability of the purchased products.
§14 Right of Withdrawal for Consumers
Consumers have a statutory right of withdrawal of 14 days from the conclusion of the contract. The right of withdrawal expires prematurely if the service has been fully rendered with the express consent of the consumer before the end of the withdrawal period. If the Customer requests that the service (e.g. kickoff consultation) begins within the withdrawal period, appropriate consent will be obtained.
You can find the complete withdrawal policy here§15 Termination and Withdrawal
Both parties may terminate the contract extraordinarily for good cause. Good cause exists in particular in the case of: - Serious breach of contractual obligations - Permanent illness that makes continuation impossible - Loss of trust relationship In the event of termination by the Customer, there is no entitlement to a refund of amounts already paid for services rendered. Services not used may be refunded proportionately. In the event of termination by the Provider, services not rendered will be refunded proportionately.
§16 Intellectual Property
All documents, plans, analyses and materials created as part of the coaching remain the intellectual property of the Provider. The Customer receives a non-transferable, non-exclusive right of use for personal use. Distribution, reproduction or commercial use of the materials is prohibited without the written consent of the Provider. This applies in particular to: - Personalized plans and recommendations - Training materials and protocols - Proprietary methods and concepts
§17 Changes to the T&C
The Provider reserves the right to change these T&C if this is necessary to adapt to changed legal situations or market conditions. Existing customers will be informed of changes by email. The changes are deemed approved if the Customer does not object within 4 weeks of receipt of the notification of change. In the event of an objection, the Provider has the right to terminate the contract ordinarily.
§18 Final Provisions
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. The place of performance and jurisdiction is Berlin, provided the Customer is a merchant, legal entity under public law or special fund under public law. Should individual provisions of these T&C be or become invalid, the validity of the remaining provisions remains unaffected. The invalid provision is to be replaced by a valid one that comes closest to the economic purpose of the invalid provision. There are no oral side agreements. Changes and additions require written form.